The Protocols

Frequently
Asked.

[ Q · 01 ]

How old do I need to be to rent?

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All renters must be at least 21 years of age and complete identity verification before the booking is confirmed.

[ Q · 02 ]

Do I need a motorcycle license?

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No. In California, a standard Class C driver's license is all you need to operate a Polaris Slingshot. No motorcycle endorsement is required.

[ Q · 03 ]

What is the security deposit?

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A $300 refundable security deposit is collected in person at pickup. It is returned in full after the vehicle is returned and inspected, assuming no damage, excessive cleaning, fines, or other charges as outlined in the rental agreement.

[ Q · 04 ]

Where can I drive the Slingshot?

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The Slingshot must remain within Los Angeles County unless we provide prior written authorization. PCH, Malibu, Santa Monica, Beverly Hills, Hollywood, and Downtown LA are all fair game.

[ Q · 05 ]

How does identity verification work?

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We use Stripe Identity to verify your government-issued photo ID with a live selfie check. This happens during the booking flow, before payment, and takes about a minute.

[ Q · 06 ]

What's the cancellation policy?

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Cancellations made 48+ hours before pickup receive a full refund. Cancellations within 48 hours of pickup are non-refundable. Contact us if you have a scheduling conflict — we'll do our best to reschedule.

[ Q · 07 ]

Where do I pick up the Slingshot?

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We have three pickup hubs: Downtown Los Angeles, Hollywood, and Long Beach — all by appointment only. The exact pickup address is sent to you after your reservation is confirmed.

[ Q · 08 ]

Is insurance included?

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Basic coverage is included. Renters are responsible for damage beyond normal wear, traffic citations, tolls, and any fines incurred during the rental period. Full terms are in the rental agreement.

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